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The Moderator's Survival Guide
A book about handling common, tricky, and sticky situations in user research
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Video 1: The Self-Blaming Participant
Video 2: The Distracted Participant
Video 3: The Reluctant Remote Participant
Video 4: The Flirtatious Participant
Video 5: The Interrupting Observer
Video 6: The Participant With Misconceptions
Video 7: The Misrecruited Participant
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