Want some background? We recommend that you first read our intro to the Videos!
Watch Video 1 to see an example of a moderator interacting with a self-blaming participant during a usability study. The participant is very nervous about the session and is looking for affirmation.
Book References: Section 2.4, Situations 8.1, 8.3, 8.4
Moderation Patterns: Take responsibility, Engage the participant, Reassure the participant
Actors: Margy Bergel (Participant), Ellen Mangan (Moderator)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission