Want some background? We recommend that you first read our intro to the Videos!
Watch Video 4 to see an example of a moderator dealing with a flirtatious participant during a usability study. The participant starts off being friendly but becomes more forward as the session progresses.
Book References: Situation 13.4
Moderation Patterns: Take responsibility, Disengage from the participant, Redirect the participant
Actors: Jeff Goodwin (Moderator), Dorienne Rosenberg (Participant)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission