Want some background? We recommend that you first read our intro to the Videos!
Watch Video 2 to see an example of a moderator working with a participant who is distracted by external circumstances during a usability study. The participant is reluctant to leave the session early even though he is distracted and has trouble focusing.
Book References: Situation 12.3
Moderation Patterns: Take responsibility, Engage the participant, Take a break, End the session early
Actors: Mark Ainscow (Participant: Malcom), Reeve Goodenough (Moderator)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission