Want some background? We recommend that you first read our intro to the Videos!
Watch Video 3 to see an example of a moderator interacting with a distracted participant during a remote usability study. The participant ends up sharing more than she intends.
Book References: Situations 11.1, 12.2
Moderation Patterns: Take responsibility, Engage the participant, Redirect the participant
Actors: Deirdre McGruder (Participant), Susan Mercer (Moderator)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission