Want some background? We recommend that you first read our intro to the Videos!
Watch Video 6 to see an example of a participant who is expecting an interview instead of a contextual inquiry. The moderator clarifies her expectations, but has to repeat them a couple of times as the session progresses.
Book References: Situations 5.4, 5.5
Moderation Patterns: Take responsibility, Clarify the task/question
Actors: Lauren McKenzie (Moderator), Scott Williams (Participant)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission