Want some background? We recommend that you first read our intro to the Videos!
Watch Video 5 to see an example of a moderator dealing with an interrupting observer during a contextual inquiry. The moderator pulls the observer out of the room to reiterate the session ground rules.
Book References: Section 15.4, Situation 9.5
Moderation Patterns: Take responsibility, Redirect the participant, Take a break
Actors: Cory Madaris (Moderator), Debra Reich (Participant: Megan), Scott Williams (Observer: Pete)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission