Want some background? We recommend that you first read our intro to the Videos!
Watch Video 7 to see an example of a moderator realizing that the participant scheduled for an interview lacks the necessary experience. The moderator discusses what to do with a stakeholder and finds a way to adapt the session.
Book References: Situation 4.1
Moderation Patterns: Take a break, Shift the focus
Actors: Gary Aussant (Moderator: Gary), Laura Bowden (Observer), David Wong (Participant: David)
Director of Photography & Editor: Chris Portal
Sound Engineer: Dennis Ganz
Screenwriting & Directing: Authors
Filmed at Bentley University’s User Experience Center, with permission